Refund policy
Last updated: [Effective Date]
We want you to be happy with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work at [Company Name].
1. Return Window
You may request a return within [30] days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging, with proof of purchase.
2. How to Start a Return
To start a return, contact us at [Support Email] with your order number and the reason for the return. We will provide instructions, including the return address and, where applicable, a return shipping label. Returns sent without first contacting us may not be accepted.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
- Custom or made-to-order items, unless defective
- Items returned more than [30] days after delivery
- Items that show signs of use, damage not caused by us, or missing original packaging
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us within [7] days of delivery at [Support Email] with your order number and photos of the item. We will arrange a replacement, exchange, or full refund, including any original shipping charges, at no additional cost to you.
5. Return Shipping Costs
Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within [5-10] business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
If you would like to exchange an item for a different size, color, or product, contact us at [Support Email]. The fastest way to guarantee availability is to return the original item and place a new order.
8. Late or Missing Refunds
If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your card issuer, processing times vary. If you've done this and still have not received your refund, contact us at [Support Email].
9. Statutory Rights
This policy does not affect any statutory rights you may have under the consumer protection laws of your country or region, including any mandatory cooling-off or withdrawal period, which apply in addition to this policy.
10. Contact Us
[Company Name]
[Company Address]
Email: [Support Email]
Phone: [Phone Number]